Cisco Gives 90,000 Employees a Personal AI Agent Called MyAgent

Cisco has rolled out a personal AI agent called MyAgent to its entire global workforce, 90,000 people. The tool doesn't work like an ordinary chatbot; instead it autonomously coordinates multi-step tasks across corporate applications while remembering each user's preferences and work history.

MyAgent integrates with Outlook, Webex, Jira, and SharePoint. Employees don't need to spell out instructions step by step; they simply state a goal, and the agent plans the necessary actions itself, drawing on approved company data and the applications they're authorized to use.

How Circuit Works

The system's foundation is Circuit, described by Cisco as a secure, supervised AI platform independent of any single model provider. Rather than routing every query to the most expensive available model, Circuit splits traffic among open models, simple automation scripts, and frontier-class models, depending on the complexity of the task.

This division has a direct financial rationale. Complex agentic tasks consume far more tokens than an ordinary chatbot conversation, so without cost controls, scaling an agent to tens of thousands of employees could quickly generate enormous compute bills.

AI creates the greatest value when it strengthens the execution system: connecting information, decisions, and action across the company - Thimaya Subaiya, Executive Vice President of Operations, Cisco

Financial Context

Cisco isn't presenting MyAgent as a headcount-cutting tool. The company's revenue in the third quarter of fiscal year 2026 came to $15.8 billion, up 12 percent year over year, and Cisco's stock has gained about 53 percent this year. CFO Mark Patterson has previously said artificial intelligence is the most significant technological shift of his career.

Patterson has also noted that the finance department's AI system already drafts 80-90 percent of the first version of mandatory MD&A reports and helps build tools that anticipate analysts' questions ahead of earnings calls.

A Test of Employee Trust

The timing of the rollout raises questions, though. Cisco announced in May 2026 that it would lay off about 4,000 people, citing investments in artificial intelligence among the reasons. The California layoffs began in mid-July, and two weeks later the company started rolling out an agent meant to automate part of the daily work of the employees who remained.

Labor market observers note that such timing coincidences affect how employees perceive new AI tools. When staff associate automation with job losses, willingness to use new systems drops, regardless of their actual technical capabilities. In the United States alone, more than 123,000 tech industry layoffs between January and May 2026 were attributed to investments in AI.

What This Means for Companies in Poland

The scale of Cisco's rollout, one of the largest attempts so far to bring an AI agent into the daily work of an entire organization, points to the direction large tech companies are heading: from chatbots that answer questions to systems that independently carry out multi-step tasks across applications. For Polish IT and HR departments, it's a signal that controlling token costs and managing internal communication around automation will become just as important as the choice of technology itself.